Refund policy

Last updated: October 26, 2026

Returns

Mantique accepts returns on eligible retail purchases within 14 days of the date your order is delivered.

To be eligible for a return, items must be:

  • Unworn, unused, and unwashed.

  • In the same condition as received.

  • Returned with original tags attached.

  • In their original packaging, where applicable.

  • Accompanied by proof of purchase or an order number.

You must contact us within 14 days of delivery to request a return authorization.

Items returned without prior authorization may not be accepted.

We reserve the right to decline returns that do not meet our eligibility requirements or to make appropriate deductions where permitted by applicable law.

How to start a return

To request a return, contact us at info@MantiqueNY.com within 14 days of receiving your order.

Please include:

  • Your order number.

  • The item or items you wish to return.

  • The reason for your return.

Once your request is reviewed, we will provide return instructions if your return is approved.

Please do not send merchandise back without receiving return instructions.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exchanges

Contact us to ask about exchange options before returning your item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Damages and Issues

Please inspect your order upon delivery.

If an item arrives defective, damaged, or incorrect, contact us as soon as possible at info@MantiqueNY.com.

Please provide your order number and photographs of the issue, if available.

We will review the issue and work toward an appropriate resolution, such as a replacement or refund.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at info@MantiqueNY.com or use the contact details in our contact information policy.